Refund Policy

Unless otherwise expressly stated in the applicable Service Specific Terms, SoW, Subscription Plan, or Order Form, the following refund principles apply.

Fees paid for Subscription Services are generally:

• non-refundable; and
• payable for the applicable Subscription Term selected by you.

Cancellation of a Subscription Service will not entitle you to a refund for:

• unused subscription periods; or
• partially used Services.

Where applicable, access to the Services will continue until the end of the active Subscription Term.

Fees for:

• consulting services;
• implementation services;
• onboarding;
• training;
• development services; and
• other project-based services

are non-refundable once the relevant Services have commenced or resources have been allocated to the project.

Where Services are billed on a milestone or time-and-materials basis, fees remain payable for:

• Services performed;
• work completed;
• milestones achieved; and
• committed project resources.

Fees paid for trial, pilot, proof-of-concept, or beta services are non-refundable unless expressly agreed otherwise in writing.

If you believe that:

• you were charged incorrectly;
• duplicate charges occurred; or
• unauthorised payments were processed,

you must notify us within the period specified in the applicable Service Specific Terms or, if no period is specified, within 30 (thirty) days after the relevant charge.

We may investigate the matter and, where appropriate, issue:

• a refund;
• a credit; or
• an account adjustment.

Nothing in this Refund Policy limits any rights that cannot lawfully be excluded under Applicable Laws.